Booking Terms & Conditions

Payment:

Day Tours & Activities- Full payment is required at time of booking.

Conference Accommodation & rentals- Full payment is required 1 week prior to your arrival date.

Multi-day Packages- A 30% (of total) non-refundable deposit is required at the time of booking. Balance is due 45 days prior to your departure date. If your departure date is less than 45 days away full payment is required at the moment of booking.

Changes to reservation: If you wish to make any changes to your reservation after confirmation, we will do our utmost to satisfy your requirements but cannot guarantee availability and pricing. For changes that result in a reduction of services and/or for changes within 45 days, a charge of $100 per person plus tax will be applied. If your change results in cancellation of any services and Yukon Tours by Klondike Travel incurs charges, these charges will collected from you prior to tour departure.

Cancellations/refunds: Cancellations must be received in writing to Yukon Tours by Klondike Travel and are subject to the following cancellation penalties.

Day Tours & Activities-

  • Please note that after booking and confirmed the day tours and activities are non-refundable. Changes to the booking are possible and subject to availability. If the changes incur in additional fees this will be charged to the guest.
  • Unused features are non-refundable.
  • No shows forfeit entire payment.

Conference Accommodation and rentals-

  • Cancellations after payment and 48 hrs prior to arrival date will incur on a cancellation fee of $50 CAD
  • Cancellations within 48 hrs of arrival will are non refundable.
  • Unused features are non-refundable.
  • No shows forfeit entire payment.

Multi-day Packages-

  • Cancellations until 45 days of departure will forfeit the deposit paid.
  • Cancellations received within 44 days of departure will incur a penalty of 65% CAD of total
  • Cancellations received within 30 days of departure will incur a penalty of 80% CAD of total
  • Cancellations received within 20 days of departure will incur a penalty of 100% CAD of total
  • Unused features are non-refundable.
  • No shows forfeit entire payment.

General Terms & Conditions:

Bookings: Please choose your tour package & departure date to match your requirements. For best package selection, reservations should be made at least 45 days prior to departure. Limited space is available up to a few days before departure, and may result in less satisfactory tour arrangements due to lack of availability.

Last minute bookings: Depending on space availability, bookings can be made up to the date of departure. For bookings within 45 days, we will begin checking tour availability ONLY if we have a guarantee of payment (credit card number).

Rates: All prices quoted are per person and shown in Canadian currency. It should be understood that the rates include our administration, planning and operational expenses. All rates include goods and services (GST) taxes unless otherwise specified. All rates are subject to change without notice.

Children’s Rates, Single Supplements & Group Rates: May be available upon request.

Form of payment: Yukon Tours by Klondike Travel accepts direct online payment, e-banking transfers, direct bank deposit, VISA or MasterCard. American Express cards are only accepted with online payments.

Documentation: Documents will be sent from our office no later than 14 days prior to departure. If a late booking does not allow us to provide you with travel documents prior to your departure, they will be available from our representative at the point of arrival on your day of travel. All rush and/or overnight deliveries within the 14 days will incur an added surcharge at the customer's expense.

Disabilities: Yukon Tours by Klondike Travel does not discriminate against persons on the basis of disability. We require that if you have any medical, physical and/or other special service requests, that these be brought to the attention of the representative when booking your reservations.

Meals: Packages will include meals or beverages only when specified.

Gratuities: Driver/guide, transfer driver and all other gratuities are not included.

Cancellation responsibility: Yukon Tours by Klondike Travel reserves the right to cancel all or part of the package in its reasonable discretion. If we cancel the entire package, you will receive a full refund of amounts paid. If we cancel a portion of the package due to weather or other reasons beyond our control, there will be no refund. For other partial cancellations, you will receive a refund for the value of the cancelled portion, a value to be determined by Yukon Tours by Klondike Travel in a fair and equitable manner.

Seating/baggage: Seating is not reserved or assigned but may be purchased in some cases for additional fees. Yukon Tours by Klondike Travel will not be liable for any loss, or delay of, or damage to baggage. Nor will it assume any liability for any loss, delay or damage to breakable or perishable items, medicine, or other valuables. Yukon Tours by Klondike Travel assumes no liability for property you may leave unattended. All baggage must meet airline or other transport restrictions.

Representatives: Representatives are available to assist you with your travel needs. You may direct all inquiries to 1 (867) 668-5655 ext 4. If necessary, your call may be directed to the appropriate supplier.

Insurance: Many of the problems for which we cannot be held responsible for can be insured against. We highly recommend that you take out insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. It is your responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs. Insurance has be purchased and paid for in full as soon as the booking is made to become fully effective. Please ask us for a quote and travel with peace of mind.

Tickets and Timings: All reference to departure times are for your guidance and are subject by amendment by the suppliers prior to actual booking.

Conditions of Suppliers: Many of the services which make up your travel plans are provided by independent suppliers (“Service Provider”). These Service Providers have their own terms and conditions on you booking. Some of these terms and conditions may limit or exclude the Service Provider(s)’ liability to you, usually in accordance with the applicable International Conventions.

Behavior of Self and Other Travelers in Party: When you book with us, you accept responsibility for any and all damage or loss caused by your or any member of your party. Full restitution for such damage or loss must be paid directly to the Service Provider. Failure to do so, you will be responsible for any subsequent claims made against us (in addition to ours and the Service Provider’s legal costs) as a result of your actions.

As our client, we reasonably expect that you will respect and be considerate for other people while traveling. If you or any member of your party behaves in such a way that is deemed to be dangerous, upsetting, or distressful to a third party or damage to property, we or the Service Provider may terminate your travel plans of the person(s) concerned, without prior notice. Should this occur, the person(s) concerned will be required to cease continuing to travel on the booking made with us. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and no expense or costs incurred as a result of the termination of travel will be compensated by the Company.

Governing law:

  • You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Yukon Territory, Canada, and waive any right that you may have to object to an action being brought in those courts.
  • To the maximum extent permitted by law, this agreement is governed by the laws of Yukon Territory, Canada. You hereby consent to the exclusive jurisdiction and venue courts in Whitehorse, Yukon Territory, Canada in all disputes arising out of or relating to the use of this Web Site.

Increases: Please note that all rates are subject to change without notice if full payment for booking has not been received. Yukon Tours by Klondike Travel does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand by Yukon Tours by Klondike Travel or the supplier of the service.

Company policy liability: The purchase of a Vacation package or any portion thereof constitutes acceptance of these terms and conditions and limitations as to liabilities set forth herein. Yukon Tours by Klondike Travel has made arrangements for the package services described. The carriers providing transportation services (other than Yukon Tours by Klondike Travel), hotels and other suppliers providing tour services are independent contractors and are not the agents, employees or servants of, or joint ventures with Yukon Tours by Klondike Travel or its affiliates. All certificates and other travel documents for package services issued by Yukon Tours by Klondike Travel are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. All vouchers, coupons, receipts and tickets are issued subject to the terms and conditions specified by these suppliers.

By agreeing to utilize the services of Yukon Tours by Klondike Travel, the package participant agrees that neither Yukon Tours by Klondike Travel or its affiliates, nor its or their employees or agents, shall be liable for any delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of Yukon Tours by Klondike Travel or its affiliates, or its or their employees or agents. Further, the package participant agrees that neither Yukon Tours by Klondike Travel nor its affiliates, nor its or their employees or agents, shall be liable for any damage, loss, claim, cost or expense arising out of personal injury, accident or death, loss, damage or delay of baggage or other property, resulting from: (1) The act or omission on the part of any person other than Yukon Tours by Klondike Travel or its employees; (2) Acts of God, sickness, theft, labor disputes, mechanical breakdown, government actions, weather, or any other cause beyond Yukon Tours by Klondike Travel direct control.

No person, other than a representative of Yukon Tours by Klondike Travel authorized by a document in writing may vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. Written notice of any claim against Yukon Tours by Klondike Travel must be received no later than 48 hours after the date that services were provided to a tour participant.

All terms and conditions and schedules and rates are subject to change without notice.

GST #835167222